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This channel works with Electronic Fund Transfers (EFT) and the Banking app to vend. EFT is our cheapest option.

The online banking "buy prepaid electricity" option is used only for municipal meters
To purchase through the banking apps, you need to make payment via beneficiary, as described below

  - IMPORTANT
      We use your meter number to automatically associate your payment to your meter account.
      When making payment your meter number must therefore be used as your “reference”.
      If the reference is incorrect or omitted we will be unable to automatically associate your payment to your meter account.
      You will then not be able to vend in order to obtain a credit token without contacting our Technical Support Help Desk.

  - WARNING
      When an incorrect reference is provided and it happens to match a meter on our system other than the one intended,
      there can be no reversal or refund of the transaction.

Requirements for using the bank channel:

• Access to your online banking service via Computer or Phone Application
• Your meter number
• A mobile phone to send an SMS

Steps to follow when using the Electronic Fund Transfer (EFT) Method:

1. Login to your online banking service
2. Set up a beneficiary using a deposit account below, (if you haven't already set up a beneficiary)
3. Make payment to one of the BANK CHANNEL DEPOSIT ACCOUNTS.
   
   
   1. Bank -to-bank = 30 to 40 minute wait
   2. Bank-to-Other-Bank = 76 hours
      
      
4. The funds will then be placed into your wallet through our management system.
   1. This is why it is important to use the correct meter number as a reference
5. If you have auto vend enable then you will get an sms automatically to the number you have defined.
6. If auto vend is not enabled then you will need to Create an SMS to 31696
   
   
7. Enter the instruction according to the SMS SYNTAX. 
   --> { Pin*MeterNumber*Amount ( Pin = Last four digits of your Meter Number)  }
   
   
8. Wait for SMS response
9. Input your token received