Before beginning you must be clear on whether your prepaid meter is self-managed or outsourced-managed because this affects how your tokens are loaded. If you are self-managed your tokens are issued directly by the meter owner (usually the landlord). Please contact your landlord to get your tokens. Manuals are available to landlords with self-managed prepaid meters and can be obtained by contacting our helpdesk.
If you are outsourced-managed, you purchase tokens through one of the payment channels described on this page.
Not sure if your meter is self-managed or outsourced-managed? Verify using the form below.
Visit any one of our retailers, recognised by the Blu Labels Telecom logo and follow the steps below
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Before proceeding, please note: We do not recommend cash deposits as the channel fees are much higher which means less of the value goes to actual units.
If you would still like to continue with this channel, please follow the steps below.
1. At the bank teller complete the cash deposit form using your meter number as the reference number and the relevant bank details.
Enbaya Prepaid Meters
922 509 3170
Please use your meter number as a reference and make sure that it is correct.
Please double check that your meter number as the reference number is correct. We use your meter number to automatically associate your payment to your meter account. When making cash deposit payment your meter number must therefore be used as your “reference” on the cash deposit form. If the reference is incorrect or omitted we will be unable to automatically associate your payment to your meter account. You will then not be able to vend in order to obtain a credit token without contacting our Technical Support Help Desk.
When an incorrect reference is provided and it happens to match a meter on our system other than the one intended, there can be no reversal or refund of the transaction. This works exactly the same as prepaid airtime, if you buy airtime for the wrong number it is irreversible.
2. Prepaid funds will be allocated into your prepaid system wallet according to the below transaction times
3. Once the funds are allocated, you will get an sms automatically to your given number if you have auto-vend enabled. If autovend is not enabled then you will need to create an SMS to 31696 using the steps below:
4. Now that you have your token, input it into your meter to recharge. Input your token received.
CONVENIENT. CHEAP. EASY.
Autotility is one of the most popular features of our system. Powered by our Aurora SaaS platform, our Auto-tility service lets you set up recurring payments to have your recharge vouchers sent to you directly on the same day, every month. Saving you both time and money.
Auto-tility is available free of charge to all Enbaya Prepaid Meter customers.