Recharge
Before beginning you must be clear on whether your prepaid meter is self-managed or outsourced-managed because this affects how your tokens are loaded. If you are self-managed your tokens are issued directly by the meter owner (usually the landlord). Please contact your landlord to get your tokens. Manuals are available to landlords with self-managed prepaid meters and can be obtained by contacting our helpdesk.
If you are outsourced-managed, you purchase tokens through one of the payment channels described on this page.
Not sure if your meter is self-managed or outsourced-managed? Verify using the form below.
Step 1: Read through the various channel options for recharging. Some are cheaper than others while others are more convenient. For example, we do not recommend cash deposits as the channel fees are much higher which means less of the value goes to actual units.
Read more about how fees work.
IN-STORE
ONLINE BANKING
BY CARD
IN-STORE
EASIEST
Visit any one of our retailers, recognised by the Blu Labels Telecom logo and follow the steps below
<insert Blu Labels logo>
- At the point of sale ask for “Blue Label Electricity” and purchase a UniPIN Voucher.
- Follow the instructions on the UniPIN Voucher to redeem your credit token number.
ONLINE BANKING
CHEAPEST
To purchase a recharge voucher online please follow the steps below.
1. Log in to your online banking and create a beneficiary for account name: Enbaya Prepaid Meters. Always use your meter number as a reference
| ABSA | STANDARD BANK | FNB | NEDBANK |
| Acc Number 922 509 3170 Branch Code 632005 | Acc Number 40202 1460 Branch Code 006305 | Acc Number 625 3499 1618 Branch Code 254905 | Acc Number 1211890623 Branch Code 198765 |
2. Follow SMS instructions. If you do not automatically receive an SMS, SMS the following to 31696: pin*meternumber*amount
For your reference:- pin = 4-digit pin code
- meternumber = 11-digit number
- amount = the monetary value excl currency symbol or decimals
3. You will receive an SMS with your recharge token number. Your token is a 20-digit number that is formatted into 5 groups of 4 numbers each:
XXXX XXXX XXXX XXXX XXXX4. Enter the token using the meter keypad. The meter will show an increased value for the available kWh. Tokens are single use and non-transferable and non-refundable.
IMPORTANT TO NOTE Deposits must be greater than R101.00 for your deposit to automatically reflect on your wallet same day. Deposits equal to R100.00 or less will only reflect on the next business day. We use your meter number to automatically associate your payment to your meter account. When making payment your meter number must therefore be used as your payment reference. If the reference is incorrect or omitted we will be unable to automatically associate your payment to your meter account. You will then not be able to vend in order to obtain a credit token without contacting our Technical Support Help Desk. When an incorrect reference is provided and it happens to match a meter on our system other than the one intended, there can be no reversal or refund of the transaction. Processing times for transactions are generally:- Bank -to-bank = 30 to 40 minute wait
- Bank-to-Other-Bank = 76 hours
BY CARD
MOST EFFICIENT
Recharging using your card is the most efficient way to access prepaid electricity. Follow the steps below to recharge.
- Log in at https://www.prepaidmeters.net
- Reset password if prompted and accept the Terms and Conditions
- Click the Account button
- Click the Set Default button, when prompted to “Set my default accounts viewing page”
- Click the Vend button
- Click the Credit button
- Select the meter for which you would like to vend
- Enter the transaction value in the Amount field
- Click the Vend button
- Confirm the transaction
- Complete the Card details
- Click the Pay button
- Wait to receive One Time Pin
- Enter the OTP and click Submit
- Once processed you will be returned to the meter screen.
- On the right-hand side of screen, you can enter your cell number and click Send to receive the credit token by SMS.
- Alternatively, you can click the Overview tab to list and view the history of all the transactions you have processed together with their receipts.
Cash deposits
Before proceeding, please note: We do not recommend cash deposits as the channel fees are much higher which means less of the value goes to actual units.
If you would still like to continue with this channel, please follow the steps below.
1. At the bank teller complete the cash deposit form using your meter number as the reference number and the relevant bank details.
ABSA
Standard Bank
First National Bank (FNB)
ABSA
ABSA | |
Account Name | Enbaya Prepaid Meters |
Account Number | 922 509 3170 |
Branch Code | 632005 |
Reference | Please use your meter number as a reference and make sure that it is correct. |
Standard Bank
Standard Bank | |
Account Name | Enbaya Prepaid Meters |
Account Number | 40202 1460 |
Branch Code | 006305 |
Reference | Please use your meter number as a reference and make sure that it is correct. |
First National Bank (FNB)
First National Bank (FNB) | |
| Account Name | Enbaya Prepaid Meters |
| Account Number | 625 3499 1618 |
| Branch Code | 254905 |
| Reference | Please use your meter number as a reference and make sure that it is correct. |
| IMPORTANT | Deposits must be greater than R101 for your deposit to automatically reflect on your wallet the same day. Deposits equal to R100 or less will only reflect on the next business day. |
IMPORTANT TO NOTE
Please double check that your meter number as the reference number is correct. We use your meter number to automatically associate your payment to your meter account. When making cash deposit payment your meter number must therefore be used as your “reference” on the cash deposit form. If the reference is incorrect or omitted we will be unable to automatically associate your payment to your meter account. You will then not be able to vend in order to obtain a credit token without contacting our Technical Support Help Desk.
When an incorrect reference is provided and it happens to match a meter on our system other than the one intended, there can be no reversal or refund of the transaction. This works exactly the same as prepaid airtime, if you buy airtime for the wrong number it is irreversible.
2. Prepaid funds will be allocated into your prepaid system wallet according to the below transaction times
- Bank-to-bank: 5 – 30 minutes
- Bank-to-other-bank: 76 hours
3. Once the funds are allocated, you will get an sms automatically to your given number if you have auto-vend enabled. If autovend is not enabled then you will need to create an SMS to 31696 using the steps below:
- Enter the instructions according to the SMS SYNTAX { Pin*MeterNumber*Amount ( Pin = Last four digits of your Meter Number) }
- Wait for an SMS response
4. Now that you have your token, input it into your meter to recharge. Input your token received.
AUTO-TILITY
CONVENIENT. CHEAP. EASY.
Autotility is one of the most popular features of our system. Powered by our Aurora SaaS platform, our Auto-tility service lets you set up recurring payments to have your recharge vouchers sent to you directly on the same day, every month. Saving you both time and money.
Auto-tility is available free of charge to all Enbaya Prepaid Meter customers.